Assessing Your Communication Skills
The key to interpersonal communication is understanding each other's communication styles. Discover what your preferred style of communication is. Learn how to adjust your style to better communication with others, influence "buy-in" on a vision or project, or coach others to improved performance.
Objectives:
- Identify communication style.
- Evaluate strengths and stretches of each style.
- Match and pace yourself to improve communications with other styles.
- Appreciate the diversity of how people communicate and achieve work related goals.
Wendy Flint, MPA is Director of Contract Education at College of the Desert. She has over 14 years experience in instructional design and corporate training, including Training Specialist and Learning Center Manager at Hewlett-Packard, and Training Manager at Electric. Ms. Flint is a faculty member at College of the Desert and teaches Principles of Leadership and she teaches for the COD Leadership Series. Ms. Flint has a BA in Communications with specialization in training and Development, an MA in Public Administration and is working on her Ph.D.
How to Develop Powerful Listening Skills
Most people are poor to mediocre listeners. Taking in and understanding messages requires focused attention, interpretation of meaning, reading non-verbal messages, reducing or eliminating distractions, maintaining emotional self-control and giving feedback. This workshop will also offer practical techniques of how to get others to listen to you.
Note: Dr. Burgraff also teaches Conflict Resolution and Effective Communication.
Roger I. Burgraff, Ph.D. is a professional public speaker and seminar leader. Dr. Burgraff has an impressive record of conducting seminars and speaking programs for over 200 organizations, including Apple Computer, AT&T, Bank of America, technical workshop facilitator in equipment safety and in video training techniques. He also teaches for the COD Leadership Series. Dr. Burgraff holds a B.A. and M.A. from DePaul University and a PhD from University of Denver.
Managing and Implementing Change in Stressful Times
The ability to manage change towards avoiding chaos is a valuable skill that enables leaders to excel in their professional and personal life. There are predictable stages to invoking change in organizations and technology has grown to manage each stage. Leaders at all levels need to understand the dynamics of change and learn the techniques to implement it effectively in their organizations. Stressful times typically demand more and faster change which in turn fosters more stress and resistance: it's a double barreled problem that demands planning and skill - in business as well as your personal life.
Objectives:
- Discuss survival skills for managing and implementing change.
- Review the impact of change in organizations.
- Coach others through the change process.
- Bring your life's activities and focus into balance with practical tools and techniques.
Don Franklin, Ph.D. has been in private practice as an organizational psychologist for over 20 years. He has designed test- and interview-based selection and performance evaluation systems for large and small companies, as well as police forces, transit properties, and public utilities. He has a doctoral degree in experimental social psychology and currently is a part-time institutional researcher at COD to design and conduct research oriented toward measuring and improving student outcomes and performance. Dr. Franklin teaches for the College of the Desert Leadership Series.
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